Hospitality is more than a business. It is people, pressure and passion.
Hospitality is fast, messy, exhausting and worth it. I know it because I’ve lived it, on the floor and behind the scenes. I’ve seen what works, what breaks, and what burns good people out.
I built this business to support hospitality owners who care deeply but are stuck in constant firefighting. Tight margins, full rosters, endless pressure it adds up.
My approach is practical and human. No fluff, no jargon. Just real solutions that steady the business, strengthen the team, and improve service and profitability.
Great hospitality runs on clarity, confidence, and calm leadership.
And you don’t have to do it alone.
About me
I’ve spent 30+ years in hospitality, running and supporting cafés and venues across the Mornington Peninsula. I’ve owned, managed, and worked inside award-winning businesses like The Corner Cafe, Blue Mini Cafe, Boneo Road Roasters, and Elements Eatery.
I help hospitality owners make things run better from staff and systems to service and sustainability. My focus is practical improvements, steady growth, and fewer headaches day to day.
Whether you’re starting something new, tightening an existing venue, or just need an experienced sounding board, I’m here to help you make clear decisions and keep your business on track.
Why Work With Me
I understand the real pressures of hospitality staffing, costs, compliance, customer expectations, contracts and burnout. I’ve built, operated, grown and protected hospitality businesses through good seasons and tough ones.
I work alongside you, not above you.
My role is to:
- Help you step back and see your business clearly
- Strengthen systems so the business doesn’t rely on you being everywhere
- Support leaders and teams to perform with confidence
- Protect your time, energy and wellbeing
- I bring calm, structure and perspective especially when things feel messy or overwhelming.
I work with:
- Café and hospitality owners
- Growing or transitioning businesses
- Venues inside community, recreation or tourism settings
- Operators who want to do things well, not just fast
- You don’t need to be in crisis to work with me.
- Sometimes the best time is when you want to reset, refocus or future-proof.
Let’s talk!
If you’re looking for guidance, clarity or simply someone who understands the hospitality world you’re navigating, I’d love to connect.
No pressure. No jargon.
Just an honest conversation about what support could look like for you.
A Message from Tracey
“Hospitality is more than just good food and service; it’s about creating memorable experiences, building strong teams, and running sustainable, thriving businesses.
I’ve walked the path from concept to exit, and I know the challenges and rewards that come with it. Whether you’re launching a new venue, refining your operations, or navigating change, I’m here to help you succeed.
Let’s work together to bring your vision to life.”
— Tracey Fleming